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Support contacts

      

The following are different resources for phone numbers and websites to contact IBM. To see descriptions, move your mouse cursor over the name of the phone number or website.

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Support contacts
Phone numbers in this handbook
Websites in this handbook, by topic
Websites in this handbook, by chapter
Other sources of contact information
Version information

This contacts page is available as an Adobe PDF, which can be printed easily.
Click on the link below to view the PDF version.
IBM Contacts PDF AIX on pSeries Customer Care Handbook - Contacts

  Phone numbers in this handbook
Phone Numbers
IBM Support 1-800-IBM-SERV
IBM Customer Service Center 1-800-IBM-4YOU
Partnerworld 1-800-426-9990
IBM Global Services (IGS) 1-800-IBM-7777
Consult Line 1-888-426-4343, option 1
IBM Direct, Sales/Order Support 1-800-426-2255
  Websites in this handbook, by topic
Handbook URLs by topic
pSeries websites  
Support for eServer pSeries servers http://www.ibm.com/servers/eserver/support/unixservers/esps/solvinghwaix.html
pSeries Hardware Documentation http://publib.boulder.ibm.com/infocenter/pseries/v5r3/index.jsp
Click on " pSeries Hardware"
AIX and pSeries Information Center For AIX 5.1 and 5.2: http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base/
For AIX 5.3: http://publib.boulder.ibm.com/infocenter/pseries/index.jsp
pSeries Library http://www.ibm.com/servers/eserver/pseries/library/
System p5 Literature http://www.ibm.com/systems/p/library/index_lit.html
Customer Support Plan for pSeries US and Canada For US: http://www.ibm.com/support/techdocs/atsmastr.nsf/WebIndex/PRS243
For Canada: http://www.ibm.com/support/techdocs/atsmastr.nsf/WebIndex/PRS1061
Subscription Service for Unix Servers https://techsupport.services.ibm.com/server/pseries.subscriptionSvcs
"The Campus" pSeries education http://www.ibm.com/servers/eserver/education/cust/pseries/custpseries.html
Support for IBM servers http://www.ibm.com/servers/eserver/support
IBM Servers - Welcome Kit http://www.ibm.com/servers/eserver/welcome/
AIX websites  
AIX and pSeries Information Center For AIX 5.1 and 5.2: http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base/aix.htm

For AIX 5.3: http://publib.boulder.ibm.com/infocenter/pseries/v5r3/index.jsp
IBM AIX 5L Unix Operating System http://www.ibm.com/servers/aix/index.html

  Websites in this handbook, by chapter
Handbook URLs by chapter
Background information  
Support for IBM servers http://www.ibm.com/servers/eserver/support
pSeries Hardware Documentation http://publib.boulder.ibm.com/infocenter/pseries/index.jsp
Click on "pSeries Hardware "
IBM Software Support Handbook http://techsupport.services.ibm.com/guides/handbook.html
IBM Software Maintenance for AIX Operating Systems http://www.ibm.com/servers/aix/products/softwaresub/maint.html
Partnerworld http://www.ibm.com/partnerworld/pwhome.nsf/weblook/index.html
Lacking a Support Contract  
Customer Support Plan for pSeries US and Canada For US: http://www.ibm.com/support/techdocs/atsmastr.nsf/WebIndex/PRS243
For Canada: http://www.ibm.com/support/techdocs/atsmastr.nsf/WebIndex/PRS1061
"The Campus" pSeries education http://www.ibm.com/servers/eserver/education/cust/pseries/custpseries.html
The Campus http://www.ibm.com/servers/eserver/education/
Self-help  
Support for eServer pSeries servers http://www.ibm.com/servers/eserver/support/unixservers/esps/solvinghwaix.html
pSeries information at the AIX and pSeries Information Center For AIX 5.1 and 5.2: http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base/
For AIX 5.3: http://publib.boulder.ibm.com/infocenter/pseries/index.jsp
AIX information at the AIX and pSeries Information Center For AIX 5.1 and 5.2: http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base/aix.htm

For AIX 5.3: http://publib.boulder.ibm.com/infocenter/pseries/index.jsp
Click on "AIX documentation."
IBM AIX 5L Unix Operating System http://www.ibm.com/servers/aix/index.html
IBM Servers - Welcome Kit http://www.ibm.com/servers/eserver/welcome/
Redbooks http://www.redbooks.ibm.com
pSeries Library http://www.ibm.com/servers/eserver/pseries/library/
System p5 Literature http://www.ibm.com/systems/p/library/index_lit.html
The Campus http://www.ibm.com/servers/eserver/education/
The Campus IBM eServer http://www.ibm.com/servers/eserver/education/cust/crossseries/custcs.html
The Campus IBM Unix Server (pSeries Education) http://www.ibm.com/servers/eserver/education/cust/pseries/custpseries.html
IBM Global Services http://www.ibm.com/services/us/index.wss/home
IBM Software Support (not AIX, not hardware) http://www.ibm.com/software/support
IBM Software (not AIX, not hardware) http://www.ibm.com/software
Subscription Service for Unix servers https://techsupport.services.ibm.com/server/pseries.subscriptionSvcs
Offering Information http://www.ibm.com/common/ssi/OIX.wss
iSource https://isource.ibm.com/world/index.shtml/
Contacting IBM  
IBM Software Support Handbook http://techsupport.services.ibm.com/guides/handbook.html
Support for eServer pSeries servers http://www.ibm.com/servers/eserver/support/unixservers/esps/solvinghwaix.html
Consult Line http://www.ibm.com/services/us/index.wss/so/its/a1000158/
Customer Support Plan for pSeries US and Canada For US: http://www.ibm.com/support/techdocs/atsmastr.nsf/WebIndex/PRS243
For Canada: http://www.ibm.com/support/techdocs/atsmastr.nsf/WebIndex/PRS1061
IGS Services A-Z http://www.ibm.com/services/us/index.wss/az
Preventing Problems  
Support for eServer pSeries servers http://www.ibm.com/servers/eserver/support/unixservers/esps/solvinghwaix.html
Redbooks http://www.redbooks.ibm.com
AIX and pSeries Information Center For AIX 5.1 and 5.2: http://publib16.boulder.ibm.com/pseries/en_US/infocenter/base/
For AIX 5.3: http://publib.boulder.ibm.com/infocenter/pseries/index.jsp
Subscription Service for Unix servers https://techsupport.services.ibm.com/server/pseries.subscriptionSvcs
Offering Information http://www.ibm.com/common/ssi/OIX.wss
iSource https://isource.ibm.com/world/index.shtml
  Other sources of contact information
Customer Support Plan for pSeries US and Canada For US: http://www.ibm.com/support/techdocs/atsmastr.nsf/WebIndex/PRS243
For Canada: http://www.ibm.com/support/techdocs/atsmastr.nsf/WebIndex/PRS1061

The last few pages of the PDF file are phone numbers and URLs for different types of pSeries support.


IBM Software Support Handbook, "Support Contacts" http://techsupport.services.ibm.com/guides/contacts.html

An extensive list of contact numbers and websites focusing on software support.


IBM Directory of Worldwide Contacts http://www.ibm.com/planetwide/
  Version information

Version 1.2
Last updated January 2006
Original created April 2004
For questions or comments on this handbook, please email Dawn Patterson.


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