IBM Retail Store Solutions Software Support is striving to be the best
software support organization in the world. To that extent, we hope
your experiences with our support staff and these support pages are
worthwhile. Please use the Feedback button to comment on
these pages and Retail Software Support.
Important Information
Effective July 15, 2006 at 12:00am US ET, we will be migrating to a new FTP
server to receive customer files in support of problems. This is a system
upgrade to remove any security exposures with our customer's confidential data. Links to the
new FTP server will be available on our knowledgebase (keyword FTP) and on the
How to Send Files to Software Support web
page.
Software Support Information
Are you a new visitor to this site? Learn about it by reviewing
the Site Guide.
Are you new to Retail software support for your enterprise? Learn how to
contact IBM Retail Software Support and what to expect once IBM is involved by reviewing the
Support Handbook.
Sign up now to receive weekly pro-active technical email!
By profiling your Retail products at the IBM Support & Downloads
home page with the ID and password to this site, you can receive personalized email on a weekly basis containing the latest
news & downloads specific to your enterprise's products. To learn more about this exciting new service, please review document
R1003055 on our knowledgebase.
Search for Solutions on the Retail Knowledgebase
Search the same knowledgebase used by the Retail Software Support team when looking
for solutions and tips. For more search options, use the Technical documents,
knowledgebase link in the left navigation bar.
Support in North America is different from the rest of the world.
> Click here
to learn about support options in North America.
> Click here
to learn about support options outside of North America.
Developer support
Are you a developer looking for support? IBM Developer Support Online
provides a number of resources to assist you.
